Help Center

FAQ

Contact

How can I contact Tupplz?

SHIPPING & PROCESSING

SHIPPING METHOD

How do you ship and what is the price?

Why didn't my shipment come in one package?

Where do you ship?

How do you ship?

Why do I have to pay an extra fee to my shipping company?

SHIPPING TIME

How long will it take to receive my order?

How can I track my order?

When will my tracking information appear?

Why can't I track my order on your website?

Why is my shipment status unchanged?

PAYMENT

Payment Method

How can I pay for an order?

Which currency are you using on the website?

POST SALES

Order

How do I place an order?

How do I view what's in my shopping cart?

How do I change the quantity of a particular item in my cart?

How do I remove items from my Shopping Cart?

How do I know that my order has been successfully submitted?

How do I change or cancel my order?

RETURNS & REFUNDS

Returns

How do I return an item?

What if the item(s) I received are defective, incorrect or damaged?

How long is the returns process?

When will I receive my refund?

Will shipping fees be covered for my returns?